FAQs For Zavihealth

Frequently Asked Questions

  • For Patients
  • For Dietitians
  • How do I sign up for ZaviHealth?

    To sign up for ZaviHealth, you will need to enter details to complete your profile including your name, age, health goals, and needs as well as your insurance information. Health goals and needs can include one or more of the following: diabetes management, weight management, blood pressure/cholesterol management, sports nutrition, cancer-care nutrition, management of food allergies and intolerances, digestive health, eating disorders, general nutrition, and much more.

    Once you’ve created a profile, using your email address, you will be able to login again with that address and the password you have chosen.

  • How do I find a registered dietitian (RD) and schedule a session?

    After signing up for ZaviHealth, You will be able to access our list of Dietitians that match your health needs and goals. Typically, you will get
    2-3 Dietitians that practice in your state and take your insurance. Once you select the dietitian you would like to see, you will have access to their profile where a video-consultation appointment can be scheduled.

  • What technology will I need for a session?

    We recommend that you see your dietitian on a Wifi-enabled computer or tablet device with an integrated speaker/microphone and camera. You can use a mobile phone; however, your browser access and user experience may be limited. If you do not have an integrated speaker/microphone or camera, you may connect an external microphone or camera.

    If you experience limited connectivity during your video session, please close all other browsers and applications to ensure the best connection.

  • How long is a session?

    Typically, initial appointments are 45 minutes and follow-ups are 30 minutes.

  • Can I see different dietitians or will I only see the one I am initially matched with?

    While we recommend staying with one dietitian for nutritional counseling and better progress tracking, you have the option to choose someone else. And always feel free to contact info@zavihealth.com for any questions or issues you may have about switching providers.

  • Who do I contact if I have additional questions or need help regarding my session?

    Additional questions can be directed to info@zavihealth.com.

  • What if I do not have health insurance?

    For patients that do not have insurance, we offer a package of 3 to 5 nutrition consultations. Please contact info@zavihealth.com for rates based on your state and dietitian availability.

  • How often can I schedule appointments to meet with my registered dietitian?

    This may depend on what your insurance allows in terms of number of covered visits per calendar year. If you would like to see your dietitian more frequently or more times than your insurance covers, you can contact info@zavihealth.com for package pricing for additional visits.

  • How does pricing work for sessions?

    ZaviHealth dietitians are typically credentialed for multiple insurance companies, and in most cases, you may have an insurance mandated Co-pay or copay which will be due at the time of or directly following your appointment. Your copay will vary and depends on your insurance negotiated rates for dietitians in your region. In some cases, you may have a co-insurance that will require you to pay a portion of the bill following your appointment.

  • Do I need to be referred to this service by a physician?

    This is dependent on your insurance policy, and if a physician referral is needed, we will contact you after we check your insurance eligibility. If you already have a referral from a physician, simply upload that to your profile

  • Which payment methods do you accept?

    We accept PayPal and all major credit cards for payment of copay and/or package offers.

  • What is the cancellation policy?

    Any appointments cancelled within 24 hours of the appointment will be charged a cancellation fee.

  • Can I get a prescription through a ZaviHealth registered dietitian?

    No. Dietitians cannot prescribe medication; however, they may recommend supplements in addition to functional foods that are personalized for your health needs and goals.

  • Are ZaviHealth services currently available from outside of the US?

    While our dietitians are based in the US, patients can access the ZaviHealth website and portal from anywhere in the world. However, we can only accept insurance from patients that are residents of the US.

  • Will I be required to submit any medical history document(s) before a session?

    When you sign up for ZaviHealth and create your profile, you will be prompted to provide your medical history and any available documentation. Your dietitian may request additional information either before or after a session to help provide personalized care.

  • Is ZaviHealth a HIPAA-compliant platform?

    Yes. All patient health information and payment information will be secure and follows HIPPA regulations.

  • How do I sign up to be a ZaviHealth Dietitian?

    To signup for ZaviHealth, you will need to enter details to complete your profile including your name and degrees/certifications as well as other information required for our RD intake process such as malpractice insurance status and specialty areas such as: diabetes management, weight management, blood pressure/cholesterol management, sports nutrition, cancer-care nutrition, management of food allergies and intolerances, digestive health, eating disorders, general nutrition and more

    Once you complete the intake process, a ZaviHealth representative will review your profile and contact you if any other information is required. Please be sure to complete the profile with as much detail as possible and upload required documents, as this will speed up the process and you will be able to start seeing patients sooner. If you have any questions when signing up and completing your profile, please contact info@zavihealth.com.

  • What certifications and steps are necessary to begin practicing with ZaviHealth?

    We require all of our RDs to be certified and licensed to practice in at least one state in the US. We also require all of our RDs to complete the intake process, which will include filling out a business associate agreement (BAA), a W9, and being credentialed under our group practice. We also require that all of our RDs have active professional liability insurance.

  • Do I need to be practicing in the same state as my patient in order to conduct sessions?

    Currently, you must be licensed to practice in the state the patient resides.

  • What technology will I need to have a session?

    We recommend that you see your patient on a Wifi-enabled computer or tablet device with an integrated speaker/microphone and camera. You can use a mobile phone; however, your browser access and user experience may be limited. If you do not have an integrated speaker/microphone or camera, you may connect an external microphone or camera

    If you experience limited connectivity during your video session, please close all other browsers and applications to ensure the best connection during your consultation.

  • How do I get paid?

    Once you complete a video-consultation with a patient, you will be responsible for uploading a superbill and patient notes (templates will be provided to you). Upon receipt, we will confirm your payment. Payments vary based on initial versus follow-up appointments and will be processed at the beginning of each month for appointments completed in the prior month

  • Will my session notes be shared with the patient and/or their other healthcare providers?

    No, your patients will not have access to your session notes. They will only have access to the summary of recommendations/goals/handouts that you choose to send to them within the platform messenger after an appointment. Patients may choose to share with their providers, but you are not required to do so

  • How do I set my schedule?

    You will be able to set your schedule 2 weeks in advance using the scheduler tool on our platform. You can modify your schedule at any time, however if you have an appointment already scheduled that you need to cancel, please contact us at info@zavihealth.com immediately. Repeat appointment no-shows may result in termination of contract with ZaviHealth

  • Can I contact a patient outside of scheduled sessions?

    We strongly suggest that you do not share any personal contact information with your patients. First, this would be noncompliant with your ZaviHealth BAA, and second, you would not be able to request any payment for communications with patients between scheduled appointments. For any extenuating circumstances such as risk of harm to the patient or need for an emergency follow-up, please contact info@zavihealth.com